| Housekeeping is often one of the last departments | | | | department to manage out of order guest rooms |
| that is consulted during the evaluation and purchase | | | | that need fixes or upgrades to keep them up to |
| of a hotel property management system and | | | | standard. Tracking and reporting of maintenance |
| sometimes not at all. Since the housekeeping | | | | items is essential, as is having the ability to keep a |
| department is typically one of the larger departments | | | | history of these items to spot trends or to refer |
| in a hotel or resort, providing them with the tools | | | | back to in the future. |
| they need to be more efficient not only helps | | | | The ability to track maintenance on common areas |
| provide better guest service but may also contribute | | | | such as lobbies, meeting rooms, public washrooms |
| to human resources being used more efficiently and | | | | and health club areas is key in keeping those areas |
| aid in cost reduction. | | | | up to acceptable standards as well. Keeping service |
| The primary concerns of the housekeeping | | | | standards high includes the efficient tracking and |
| department with regards to the property | | | | management of maintaining your hotel and keeping it |
| management system is to have access to easily read | | | | looking good. |
| screens and reports so they know the the status of | | | | Recap |
| guest rooms at any given moment as well as having | | | | * Include a member of the housekeeping department |
| the ability to easily and quickly update guest room | | | | as a member of the system evaluation team. |
| status in the property management system. | | | | * Ensure that screens and reports provide easy to |
| Having a phone system interface offers the | | | | read room status information. |
| housekeepers the ability to update the the room | | | | * Check that the phone system is compatible with |
| status in the property management system by | | | | the property management system to accommodate |
| simply keying in a code on the guest room telephone | | | | room status updating through the guest room |
| to set the room status as clean in the property | | | | telephones. |
| management system at the hotel. When the | | | | * Confirm that guest room maintenance tracking and |
| supervisors follow with their inspections, they may | | | | reporting is available. |
| then punch in a code to designate the room as | | | | * Confirm that common area maintenance tracking |
| inspected. At this point the room will be available for | | | | and reporting is available. |
| the front desk team to check in hotel guests. | | | | Good luck with your property management system |
| It is also the responsibility of the housekeeping | | | | evaluation! |