| Whether the economy is booming or bottoming out, | | | | is staffed with happy, attentive people who make |
| the hospitality industry is competitive. Every guest | | | | checking in smooth and easy, guests feel good. Once |
| counts, which means guest rooms count and | | | | guests are checked in, is there a bellman's cart |
| amenities are important, too. Whether people are | | | | available for their luggage? Is the elevator clean and |
| putting together a guest room or a menu, taking an | | | | able to fit people and their luggage comfortably? All |
| dinner order or a reservation, each person and each | | | | of these are small details, as important as the |
| task is a necessary part of pleasing guests. Within | | | | amenities, that add up and, in fact, have been known |
| the lodging industry itself, hotel supplies and intricate | | | | to affect occupancy rates. |
| details matter equally. Almost every task depends on | | | | Finally, the guests arrive at their room. A guest room |
| someone else and their successful completion of their | | | | that's been put together well utilizing great hotel |
| tasks in order for the whole to work properly and be | | | | supplies will impress guests at first glance and affect |
| pleasing to guests, which is, of course, the ultimate | | | | future occupancy rates. Walking further into the |
| goal. | | | | room, guests should be enveloped in a ambiance of |
| Every employee in every lodge must be inspired to | | | | warmth and feel comfortable. Abundant quality hotel |
| exceed every guest's expectations every time. | | | | supplies including a comfortable bed, brand name |
| When a hotel's webmaster updates the photos and | | | | coffee service, luxury complimentary toiletries and a |
| the details about the amenities on the hotel's | | | | sturdy luggage rack convey value. The resort's staff |
| website, they have the potential to affect the | | | | wants you to feel welcome, be at home and make |
| occupancy rates as people look at the photos and | | | | use of the hotel supplies as this affects occupancy |
| the details and read about the hotel supplies when | | | | rates. |
| they're trying to choose accommodations. Occupancy | | | | When a guest checks out, hopefully they've |
| rates are affected when someone chooses a specific | | | | thoroughly enjoyed their stay, used the hotel supplies |
| inn, as they become a guest. How a new guest is | | | | and amenities and want to return on their next trip. |
| treated, even prior to their stay, makes an | | | | Every guest experience is an opportunity to exceed |
| impression and can affect occupancy rates. | | | | expectations, please present and future guests and |
| When people arrive at their lodge of choice, how | | | | increase occupancy rates. When housekeeping cleans |
| they're received is as important as the hotel supplies | | | | using quality hotel supplies, the guest services staff is |
| used. Their reception may affect occupancy rates. | | | | attentive to their needs and concerns and the guest |
| Have the plants, front windows and foyer lights been | | | | room itself is set up using plush hotel supplies, guest |
| attended to? People notice these details, even | | | | will leave happy and typically they'll share their |
| before they reach their room; they are just as | | | | experiences which will, in turn, boost future |
| important as the hotel supplies. When the front desk | | | | occupancy rates. |