| When people book a vacation, they realize they have | | | | spotless surfaces and amenities in good working |
| hundreds of options. When businesses research | | | | order are appreciated and reflect their hard work. |
| hotels and resorts for corporate conventions, they | | | | Another often overlooked component of any hotel is |
| also realize that they have a plethora of options. If | | | | the landscaping and the exterior of a hotel. Bright, |
| they want the best of the best in any given resort | | | | well-kept, region appropriate plants are pleasing to |
| town, destination area or large city, they can book a | | | | the eye, sometimes smell heavenly and always invite |
| block of rooms and show their employees a great | | | | guests in. Exteriors that feature clean walls, free of |
| time. Fantastic views, close proximity to | | | | mildew, windows in good repair, clean lobby windows |
| entertainment venues and transportation options and | | | | and well-maintained pool areas are also indicative of a |
| world-class restaurants are among the many | | | | company that takes pride in their work. This says "I |
| amenities hotels often boast of on their websites, on | | | | love where I work and you'll love staying here!" |
| travel search sites and in their brochures. Those are | | | | Believe it or not, this "curb appeal" can affect |
| also among the amenities a business doesn't have a | | | | occupancy rates as more than one person has gone |
| hand in choosing. On the other hand, indoor heated | | | | into a hotel and canceled a reservation because the |
| pools, cooked-to-order breakfasts, plush towels and | | | | hotel looked that unkempt and uninviting. |
| linens and friendly guest service attendants are | | | | The people who work in guest services play an |
| amenities a hotel has under their control. Ultimately, | | | | important role in a hotel's functioning smoothly; in |
| whether a guest visits, praises and recommends and | | | | fact, sometimes they are the only people with whom |
| revisits a hotel is almost entirely in the full control of | | | | a guest interacts. Guest services staffs have been |
| the hotel's management and staff. | | | | known to be a key factor in vastly improving a hotel |
| In an ideal world, everybody would be proud of | | | | stay or ensuring that a guest will never revisit a hotel. |
| where they work, the job they do and the | | | | When people say 'hi' to you when you come and go, |
| contribution they make within their company. | | | | provide wake up calls at the right time, answer |
| However, there are many people who have a job | | | | questions correctly and provide requested |
| that they do and then they go home. In the | | | | information, without a doubt they can affect |
| hospitality industry and, more specifically, within the | | | | occupancy rates, all other things being equal. |
| hotel industry, the quality of a person's work reflects | | | | Everybody knows that businesses are competitive |
| on the establishment itself. Hotel employees know | | | | and that every customer counts. This is especially |
| that their work can have an effect on whether or | | | | true in the hotel industry. When you stay at a hotel, |
| not someone's stay at their hotel is a pleasant one. | | | | whether you love it or hate it matters. Good hotels |
| They realize that beds properly made up with clean, | | | | want your honest opinion as they're always trying to |
| quality linens, towels and wash clothes fold beautifully, | | | | improve. Those are the hotels you want to stay at. |