| Hotel industry in India has been doing well in the | | | | The Indian hotel industry felt the need for |
| recent times due to upsurge in the economic activity | | | | computerisation way back in 1982 when Asian Games |
| in the last few years. Growth can be witnessed both | | | | (Asiad 82) was held in the country. Computers were |
| in star category hotels and budget hotels. Being a | | | | introduced in leading hotels with an underlying idea of |
| service industry, the success of hotel management | | | | providing more personalised service to the guest. |
| lies in providing the best services to the customers. | | | | Hotel industry is thriving due to an increase in |
| As a result, efficient management of hotel or | | | | business opportunities and foreign and domestic |
| hospitality service is the main focus of leading hotel | | | | tourism. By the year 2010, employment opportunities |
| chains in the country. With the addition of hotel | | | | in the Indian hotel and catering industry are expected |
| rooms in the country, more and more qualified | | | | to increase to 15 million. |
| professionals will be required to manage these hotels. | | | | Reasons to Buy |
| A hotel establishment also sums up as a workshop | | | | Provides insight into the key concepts like Keeping, |
| for training students and new recruits. | | | | Front Office, Food & Beverage services of |
| Key Findings and Highlights | | | | Hotel business management in a comprehensive |
| Hotel management is becoming complex as the | | | | manner |
| volume and quality of services are increasing at a | | | | The report will be useful to all students enrolled in |
| fast pace. Apart from hygiene and aesthetical beauty | | | | hotel management courses, people connected with |
| of the establishment, hotel guests are also impressed | | | | the hotel industry and investors looking for broad |
| with the attentiveness, empathy and responsiveness | | | | understanding of hotel management. |
| of staff members. | | | | |