| People will conjure up different images in their minds | | | | reviews in order to come to a decision, it's an even |
| when they think of the word, 'Hotel', or 'Guest | | | | split. It could be expensive to base your decision |
| House'. To some, 'Hotel' will instantly mean five-star | | | | entirely on reading about a hotel or Guest House |
| luxury; to others it will remind them of a bland room | | | | when there was only one review - a negative one! |
| with thin walls and noises emanating from the couple | | | | What do you do? Take the chance? That will depend |
| next door. Some may see a Hotel as being what you | | | | upon on what you want from your trip. If the |
| stay in, say, in Spain whilst to others it will be a | | | | purpose of your visit or holiday is to stay in the |
| 'Guest House' in Leicester. Each expression might be | | | | complex and just make use of the hotel's facilities, |
| totally apt and stereotypical, to others nothing could | | | | then you will be looking for a good rating by |
| be further from the truth. | | | | reviewers. If, on the other hand, you are merely |
| So, how do you decide on the accommodation you | | | | using the hotel as a bed to crash in while doing |
| want or are preferable to you? Do you listen to | | | | something at another venue, then negative reviews |
| what others say and go by their recommendation, or | | | | might not be such a big issue to you. |
| do you just take potluck? Over the years, the | | | | Another aspect of the negative review is that one |
| Internet has seen a growth in the number of | | | | 'bad' hotel experience to some might actually be quite |
| websites dedicated to 'exposing' the 'hotels from hell', | | | | acceptable - even luxurious to others. One hotel my |
| where disgruntled guests rant about the poor service | | | | family was interested in was slated in the reviews as |
| they received from this or that hotel in order to | | | | being inaccessible at the top of a hill with poor |
| warn off other, unsuspecting punters. Today, the | | | | facilities. Since this was the first time we had stopped |
| need to post reviews, or read reviews prior to | | | | in a large hotel we made our own decision, weighed |
| purchasing a product also extends to the various | | | | up the pros and cons of what we had read and |
| online holiday websites where the companies | | | | booked into it. We could not fault it. The 'inaccessible' |
| themselves actively promote users to review their | | | | bit referred to a bit of a walk - which we thoroughly |
| hotels and comment on their stay. Even so, these | | | | enjoyed. We were so pleased that we decided, upon |
| are still personal opinions. Supposing a truly one-off | | | | our return to post a positive comment - just to try |
| problem occurs in an otherwise flawless hotel | | | | and even the 'score'. So, whether you are looking for |
| operation? It only takes one bad review to spoil a | | | | guesthouses in Leicester, or Hotels in Spain, the |
| reputation. How many people take the trouble to | | | | reviews are supposed to be there to help, but as |
| write up good comments compared to those who | | | | always I find a big pinch of salt at the same time also |
| only ever complain? Hopefully, for those reading the | | | | helps. |