| What do I need when buying a Motel Phone | | | | don’t have display handsets in the rooms. |
| System? | | | | Then you need to think about the functions and |
| In today’s competitive business environment, | | | | features you will need from your PABX. Current |
| your success depends on first class service. You | | | | models from Alcatel and Samsung allow the operator |
| need an effective communication solution that | | | | to simply & quickly perform many of the following |
| enhances the efficiency of your operations and | | | | features : |
| improves the level of customer service you provide | | | | - Book & Check In Rooms & Determine Room |
| your guests. | | | | Status |
| Of all the equipment that you operate at your Motel, | | | | - Fax & Email Confirmation letters |
| nothing is more important than your phone system & | | | | - Automatic Invoicing eliminating manual accounting |
| service. It is therefore very important that you | | | | - Take & Store Guest details & preferences for |
| choose your Hospitality PABX Phone System | | | | frequent visitors |
| carefully. Both Alcatel and Samsung offer a range of | | | | - Guest Database/Contact Management |
| advanced hospitality solution PABX Telephone | | | | - Distribute Calls to Housekeeping, Room Service & |
| Systems suitable for Hotels, Hospitals, Nursing Homes | | | | Front Desk |
| or Halls of Residence. Review these systems and | | | | - Guest Messaging Services |
| download product brochures at | | | | - Direct In Dial Calls to rooms |
| PABX stands for Private Automated Branch | | | | - Room Call Accounting with customisable call tariffs |
| Exchange. The older PBX Phone System models | | | | - Phone Restrictions while guest is out of room |
| were manually operated and usually required an | | | | - Security features |
| operator. Modern PABX systems now use software | | | | Many of the larger PABX Manufacturers have models |
| to do the work of the operator. | | | | that have a wide range of integrated functions that |
| Getting a price for a Phone Systems is easy. But will | | | | can assist in the day to day running of a motel |
| it really have the functions and features you require. | | | | without the need for a PC. These functions are |
| To get an accurate price estimate you need to | | | | operated directly from the front desk phone handset. |
| carefully plan your current & future network and | | | | This system will usually suffice for a motel/hotel up |
| determine the required PABX functions and features | | | | to around 20 rooms. |
| you need. Review systems functions and request a | | | | Of course if you are running a larger Motel/Hotel with |
| quotation at | | | | 20 plus rooms and you require the full range of |
| The first thing you need to plan out is how many | | | | Management & Guest Functions then the PABX |
| lines you have in, are the lines PSTN (standard | | | | Phone System Software provided can be integrated |
| analogue or POTS Plain Old telephone Service) or | | | | with your PC network. |
| ISDN & how many handsets do you need. If your | | | | If you are starting out from scratch you will need to |
| lines are ISDN lines do you have ISDN 2 or ISDN | | | | arrange your phones lines. We suggest mid size |
| 102030 On Ramp? Do you have an Indial Number | | | | hotels go with an ISDN Phone services. ISDN lines |
| range? This is all important when requesting a | | | | provide for crisper voice quality and allow for Indial |
| quotation for a PABX Telephone System. If Starting | | | | Number Ranges. Commonly accepted line ratios for |
| afresh we recommend you have ISDN 2 or ISDN 10 | | | | a Motel/Hotel are 1:5 not including front desk and |
| 20/30 Installed. Review your options at | | | | management requirements. |
| Then think about growth. Will you need more lines | | | | This means with 1 X ISDN 2 for every 10 Rooms and |
| coming in and are you likely to require additional | | | | a multiple of an ISDN 10/20/30 once you go over 50 |
| handsets? Providing this information when getting a | | | | rooms. Of course if you think your usage will be low |
| quotation will allow your supplier to provide an | | | | it can be cheaper to go with a higher ratio and then |
| appropriate sized PABX System that will have | | | | add lines in later if usage patterns & line availability |
| adequate Space and cards for your future needs. | | | | dictate more lines. |
| Will you require any of the following Voice Features:- | | | | Another line option to consider is an In Dial Number |
| - Voice Mail | | | | range or Direct In dial Range. Direct In dial provides |
| - Auto Attendant – press 1 for front desk, 2 for | | | | more numbers than lines and means that a caller can |
| restaurant, 3 for housekeeping etc. | | | | call directly to the room with out the intervention of |
| - Music or message on hold? | | | | a Receptionist or Operator. |
| - What level of Handset do you require? Most Hotels | | | | If you need advice there are a number of Phone |
| have 1- 4 higher end digital handsets at the front | | | | companies in Australia that specialise in providing |
| desk. | | | | advice on Hospitality Phone Lines & Hotel PABX |
| Will you require Digital Display handsets for the rooms | | | | Phone Systems. Telaustralias contact number is 1300 |
| or will non-display models suffice. Most hotels | | | | 783 528. |