| Whether you run a splendid hotel in Louth, Lincs or a | | | | relaxing atmosphere. |
| unique guest house in Dorchester, Dorset there are | | | | Facilities and Services |
| some key elements you can provide to ensure your | | | | Every effort must be made to ensure that a wide |
| guests stay with you time and again: | | | | range of facilities and services are available at any |
| Customer Service | | | | time to those staying in your establishment, aimed to |
| Every guest should be treated with the upmost care | | | | meet and exceed the client’s expectations. Put |
| and attention. If you’re team does everything | | | | yourself in your guest’s shoes; if you can try |
| possible to make the guest feel welcome and make | | | | and conceive of every possible need they might |
| their stay a relaxing and enjoyable experience, they | | | | have, and be able to offer it, you’re bound to |
| will want to come back. Customer loyalty is vital to | | | | impress. |
| the success and growth of the smaller hotel. | | | | Food & Drink |
| Atmosphere | | | | This can really give the small, friendly hotel the edge |
| Many larger chains are so focused on cost cutting | | | | over its corporate competitors. By offering high |
| that their staff unable to offer a personal service to | | | | quality good value food and drink, you’ll not only |
| the client, and fail to create an appealing ambience. | | | | give your guest a better experience, but also |
| Often, this results in the larger hotel guest feeling | | | | increase your revenue and repeat business. |
| unwelcome and dissatisfied with their stay. | | | | Often, larger hotel chains provide a fixed, often |
| Many people who have stayed with the so called | | | | unimaginative menu of overpriced food bought in |
| ‘budget’ national hotels complain of a sterile | | | | ready made which is poor in quality and woefully |
| environment, designed to encourage a fast | | | | presented. If your hotel can offer a flexible, high |
| turnaround of guests. Small, friendly hotels are not | | | | quality menu catering for all tastes, which is lovingly |
| constrained by corporate demands, and are able to | | | | prepared, you’ll quickly develop an excellent |
| pay more attention to detail in creating a warm and | | | | reputation. |