| First, the vital must haves! A Welcoming smile to all, | | | | will be your friend too. Then the product that you |
| not only on arrival, but all their stay through! Good | | | | have to sell whatever it be, will just simply sell itself! |
| comfortable mattresses with spotless bedding! Clean | | | | Always remember that for people to continue trading |
| well maintained rooms with extra little personal | | | | with you, they must first of all like you, they can go |
| touches to create a good ambiance with the luxury | | | | out and buy the product (or in this case a clean hotel |
| of en-suite facilities. Good home cooked food served | | | | en-suite bedroom with good food) anywhere, so it |
| in pleasant surroundings on really nice tableware! | | | | can only be for you, your honest welcoming |
| All hotels should have this, and thankfully today most | | | | friendship that will make them return and trade with |
| of them do! So if all hotels have these same high | | | | you. Every guest no matter when they visit must |
| class standards, what is it that makes your hotel | | | | have the same welcoming from you be it at the end |
| stand out from the rest? What is it that makes a | | | | of the season when you are tired as you would give |
| guest want to choose your hotel to stay in again on | | | | at the first week in season when feeling fresh! |
| their next visit? | | | | Always remember that no matter what the week it |
| Well! Once you are satisfied that you have all the | | | | is of yours be it week one or week twenty-one, to |
| above necessary foundations to build on, then the | | | | them it is still their treasured weeks holiday! |
| rest is simply down to you... Like all businesses where | | | | So no matter how tired you feel, remember just like |
| some sort of selling is involved, you have to sell | | | | all who work in the public eye (so to speak) The |
| yourself first! This can only be done by being | | | | show must go on! The Customer Comes First! So |
| pleasant, well mannered and welcoming, without ever | | | | without any doubt at all, you really do have to |
| being condescending! You must always be just your | | | | achieve this most important first sale of all (the one |
| welcoming genuine self. (People can soon see through | | | | of selling yourself) then you will have the joy of |
| any falseness) Once people realize that you are | | | | knowing you did your best and hopefully see all the |
| genuine you will be accepted as their friend and they | | | | success you have worked for! |